Man & Van Booking System
A custom WordPress quote wizard that replaced phone-only intake with structured, 24/7 quote capture, built for how moving companies actually operate.
The business problem
Why the client needed more than a website.
Phone quote overload
Staff spent hours daily on calls that could be self-served online.
Incomplete job details
Missing stairs, parking, and access info caused pricing disputes on job day.
Mobile bounce
Generic contact forms failed to capture move complexity on phones.
No automation
Customers received no confirmation while waiting for callbacks.
User journey
How customers move through the booking flow.
Addresses
Start, via, and end with stairs, lift, parking
Loading Help
Driver-only or crew options
Van Size
Visual van cards with dimensions
Schedule
Hours, date, and time picker
Quote
Job details and automated emails
Key features
What was built and why it matters for the business.
Address intelligence
Loqate-powered search with structured fields for stairs, lift, floors, and parking at every stop.
Van size cards
Visual selection with dimensions, payload specs, and clear fleet options.
Crew options
Driver-only or multi-helper selection so quotes reflect actual labour.
Smart scheduling
Flatpickr calendar with 30-minute time slots and mobile-optimised UX.
Email automation
HTML emails to admin and customer on every valid submission.
Technical challenges
Problems encountered during development and how they were solved.
Challenge
Capturing parking restrictions and stair access without overwhelming users
Solution
Structured per-address panels with conditional fields, only shown when relevant
Challenge
Calendar UX breaking on mobile browsers
Solution
Flatpickr with disableMobile for consistent cross-device experience
Challenge
Spam flooding quote requests
Solution
Honeypot fields, server-side validation, and required consent checkbox
Challenge
Operations team needed parseable data
Solution
Normalised field names in HTML email templates with pipe-separated address lines
Business impact
Outcomes for the client: qualitative, honest results.
24/7 quote capture
Leads arrive with full context outside office hours.
Fewer pricing disputes
Access and parking captured before the first phone call.
Operations-ready data
Dispatch receives structured job details, not free-text chaos.
Professional experience
Booking flow reflects the quality of the physical service.
Technologies used
Ready to solve similar challenges?
Let's discuss how the right technology can transform your operations.